FAQ

GENERAL FAQ

Do you accept returns or exchanges?

We do not accept returns or exchanges and all sales are final. However if there is an issue with your order, please reach out to us directly via email at info@laseroflove.ca

What is your turnaround time?

We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.

How do I get in touch with you?

Please fill out the form in the contact us section on our website or send us an email at info@laseroflove.ca

Are you able to send me a proof before shipping out my product?

We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof.

CUSTOM ITEMS

Are you able to create a custom item or design?

Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.

Are you able to engrave my logo?

Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.

WOOD CUTOUT PRODUCTS

I noticed an imperfection on my finished good. Why is that?

Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in colour is common with natural real wood.

Why is the engraving on my item lighter or darker then what is shown on your website?

Because our wood sheet items are made of all natural woods, then engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind.